HI Lurd, great initiative to join FT, it's a pleasure having you here. Just out of curiosity.. I assume some FB plats call for literally everything, from major issues where you can make a difference, to 'another stupid question'. Could you name a part of your work that energizes you to help us with, eg types of requests you get? And could you name types of calls in the category 'why do you bother us with this question'?
Thanks!