This.

More and more I suspect that is the case, however, it has been quite the ride at check-in for nearly 3 weeks now.

The Sheraton São Paulo check-in were everything was prepared as a Gold Member (which I have not been for over 9 years) makes me think one of two things:

1. the property system retains my status from my last stay which was likely that long ago
2. the property system was not refreshed before arrival, but this is bigger than a property here and there, this has happened at properties from both sides in Germany, Greece, Switzerland, Italy and now back in Brazil.

Further to member frustration, the much-promoted status.marriott.com page is woefully misinformed, and has not been updated since August 30:

Systems Update ( as of 8/30 )

Reservations, members accounts, and other major systems functionality are all up and running at this time.

We identified a small number of technical glitches during this sizable transition and are working quickly to resolve these issues. We appreciate the members who have shared their experiences with us and we’ve provided additional avenues to contact us below.

We’re grateful for your patience while we complete the data clean up on a handful of known issues. Rest assured, while the vast majority of members’ accounts are showing accurate information, the remaining accounts will be fully restored in the coming weeks.

If you have travel planned in the next two weeks, please reach out to us with any questions about the following categories:

• Modifying and Canceling Redemption Stays: Some members are reporting a delay in credits of points back to their accounts. If you have an immediate need to use missing points, please contact us.
• Transferring Points to Airline Miles: There is a temporary limitation on the number of points a member can convert to miles. Members can transfer up to 80K points to airline miles per day. This limit will be increased to a new daily threshold of 240K in the coming weeks.
• Points Advance Reservations: In some instances, Points Advance Reservations made prior to August 18 under the old award chart, incorrectly converted to the new award chart category (costing more points). Please contact us to have your reservation adjusted.

Providing a rosey (and false) update does not sit well with members, and everything points to minimizing the issues that have arisen.

I am now at the points where I feel it necessary to call the property in advance of my arrival to ensure that my status is correct. Not cool.