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Thread: Austrian damaged my child stroller and won't pay compensation
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Old Sep 3, 2018 | 4:59 am
  #138  
mikimedic
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Join Date: Nov 2008
Location: Geneva, CH
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Posts: 74
Just got a positive response from Austrian airlines.

Dear Mr. XXX,



Thank you for your email dated August 9, 2018 and for your patience while
waiting for our reply.

We regret to learn about the damaged stroller in your flight to Geneva on August 6, 2018. We apologize for any inconvenience caused to you.

As we did not receive any receipt of the damaged stroller, we have decided to partially cover these costs amounting to CHF 570 as a reimbursement.Please allow several days for the payment to clear. Thank you in advance for your patience in this respect.

We look forward to welcoming you on board with Austrian again.



Sincerely,



XXXX

AUSTRIAN AIRLINES

Feedback Management

Headoffice Office Park 2, P.O. Box 33,

A-1300 Vienna Airport, Austria

Fax +43 (0)5 1766 51002

www.austrian.com/feedback
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