So I logged onto my Marriot account via desk top, and I got this message.

A note to our valued members,

On August 18 our combined loyalty program launched. For some of you, this raised questions and at times, issues, around your account reflecting accurate and current information. We truly apologize for the challenges you may have experienced. Please rest assured, we have all the records in hand and we will continue to populate accounts that may be impacted (reminder: normally we post updates on your stays 72 hours after a stay).

If you wish to add up all nights, points and stays across your Rewards and SPG accounts into one, you must take the active step to combine accounts, even if you had already linked prior to August 18th. While this extra step might feel redundant, this puts the control for deciding which account profile, along with account preferences, into your hands.

We are continuing to update the Frequently Asked Questions on our status pagebased on our members’ questions, to help guide you through the changes. Of course, we’re always happy to hear from you if your question is not covered there. You can reach our customer engagement professionals here.

Thank you again for your patience and for your loyalty.

Epic fail....