Originally Posted by
XXTSGR
This might be a simple language/translation issue - the Spanish 'la complexión' is actually 'physique' in English and has nothing to do with skin colour or the English word 'complexion'.
And perhaps it was << complexión fuerte >> . A strong, built buff dude? Giving the guy a little benefit of the doubt.
Either way EK was doing the right thing by proactively making their arrangements for them. The T3-T2 transfer is a painful one (or so I've heard) and EK tried to make it seamless for them - the next two flights might have already been oversold so best to just set expectations and say "you are confirmed for tomorrow, enjoy this nice room at the Copthorne" rather than "go and stand by for the next 3 flights and maybe you'll make it" the way they would on the US3.