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Thread: FAQ : Marriott Bonvoy Stays/Points not posting [Master Thread]
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Old Sep 2, 2018 | 11:50 am
  #48  
Bigshaker
 
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
Originally Posted by carlitos
I am missing three stays that happened from July 26 to August the 5th. Last stay that posted for me was a four night stay from the 22nd to the 26th of July. Send a missing stay report for one of the 3 missing stays as soon as the 10 day mark elapsed, and still Nothing. Just frustrating ...

This is such a mess. First Marriott states as their excuse [new tc’s reposted by William SPG Lurker in another thread) that stays can take 10 days to post and if they don’t post to fill out a missing stay request.

Then on the missing stay request page it says to wait 10 more days and if it still doesn’t post you have to call into Marriott Guest Services. Good luck with that!

Missing Stay Request

Thank you for submitting your missing stay request. Please allow 10 business days for processing. After this time, please check your account to see that your account has been credited.

If, after 10 business days, your points do not appear, please contact Marriott Rewards Guest Services.

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