Originally Posted by skimthetrees

When I was doing changes to packages before I merged accounts it would sometimes take overnight to reflect the cert in my account. Once I merged accounts it seems to show up within a minute or two. The app shows changes immediately so if you can't see it in the app you have a problem. The first thing to check is that you have an email that shows the cert was ordered and the associated code and point value (and there is not a follow up cancellation email). If it was not ordered you will not get a confirmation email. If you have a confirmation email but the cert is not showing in the app and it has been more than a day check your history to see what shows there. It sounds like something may not have processed properly.