Originally Posted by DJ_Iceman

I just have to reply to the previous posters who (to oversimplify) are claiming that SPG was wonderful and Marriott is ruining everything. My experience was SPG over the years ranged from lackluster to downright bad. I never got the benefits I was supposed to, and both individual properties and the corporate folks were either clueless, unhelpful, or both. Marriott has always treated me fairly, given me the published benefits without issue, and time and time again gone above and beyond the published benefits. If Marriott customer service is declining after the merger, from my perspective that's because Marriott is becoming SPG-ized, not the other way around.