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Old Aug 31, 18, 9:36 pm
  #4  
pb9997
 
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,355
The final entity who credits your nights/points is the Hotel. Going through Customer Support may be necessary once the Hotel fails to address the issue and you have another layer to put your pressure on.

Accor is years, centuries some might say, behind the Customer Support any customer gets from other chains.

You may get what you are due, as long as you are prepared to, yourself, follow up the issue, again and again. Note everything down, any small interaction, in writing and have it inserted into your case. After 30 days, request a supervisor to be in the loop, if at all possible.
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