I have called several times regarding hotels not honoring the No Blackout Dates policy outlined in the terms and conditions. Each time I started off by reading the policy and having the rep confirm that it was correct that if a hotel (except one of the hotels on the exclusion list in the terms and conditions) had a standard room availablefor cash then I could use points for it. Then I pointed out that a hotel that was not on the exclusion list had standard roo.s available for cash but not for points, and then the reps stumbled and bumbled trying to explain that the hotels can do whatever they want. Supposedly they contacted the hotel on my behalf and someone from the property was supposed to reach out to me, but it's been over a week and I haven't heard anything. I'm waiting on getting my Ambassador so that he or she can deal with this crap.