Hello - on my recent red-eye back from Toronto, I had the chance to have quite a lengthy conversation with a senior cabin crew member (who had been with the airline for 20+ years). Everyone had dozed off for the night and this particular person was super-friendly and open (you can often tell from the moment you board the aircraft).

Apologies if you have heard this all before (or it is obvious) but I thought I would share, for the newer / less frequent / generally interested amongst us. Also, a big caveat is that this is one person's perspective on long haul, and therefore by no means represents anyone else (or indeed the airline). In fact, some of you may have had completely the opposite experience, on other long haul or short haul flights!

Cabins
- WT passengers generally don't complain and are pretty easy to service. Depends on the route though and mentioned Lagos as always being an interesting flight in this cabin!
- WTP is an important cabin for profitability reasons. Sometimes the curtain between WT and WTP is left open, which causes some to complain, but that's fair enough. Seat shifters between cabins are another problem. Also, crews can sometimes push passengers already on board from WT to WTP and it's quite easy from an on-plane admin standpoint. Much harder to push on board to the Club cabin (and very rare to F, unless you are a top-gun BA passenger)
- Didn't really talk about Club and F, although they did mention seeing a much more "varied" customer base in F than previously. Interestingly seeing more younger travellers (i.e. early teens) travelling solo in the F cabin. The most pleasant F passengers that this person has dealt with are retirees

Executive Club
- I'm Silver - they aren't really that fussed about Silvers and below. Real interest starts at Gold and above
- Try to welcome all Gold card holders when possible, but often it just can't be done because of sheer volume. Don't discriminate on the basis of CIV scores - either they all get the welcome or none. Airline encourages them to do so, but ultimately it's up to discretion
- Rarely see more than 2-3 GGL's on a flight (and a Premier once every 2-3 flights, depending on route), but they always try to welcome them or have a quick chat at some point on the flight (I know from some of your experiences that doesn't always happen!)
- Can tell who is GGL and who is GGL Concorde (I thought their CIV's were the same, so don't know how they can tell), but it doesn't make a difference to how they are treated on board - GGL and GGL-C are the same. Apparently during CC training, they group Premier and GGL together as BA's top, most serious group of passengers
- If there's a high-value AA passenger on board (i.e. CK), they group them with GGL (not Premier - I asked that specific question).
- Quite a few entertainment celebs were Premier, but they have gradually been removed, causing much disturbance to egos and calls to BA saying "I'll never fly BA again" - they invariably do. There are still a handful left, but they tend to fly paid F anyway. The Premier base is mainly selected FTSE-100 industry captains, million-pound+ spend corporate travel influencers, major newspaper editors and other leaders of commerce / economy. Premier isn't treated any differently on board to GGL, and are flagged by ground staff

One person's perspective but I found the chat really interesting and shed a lot of light (for me at least) on some of the inner-workings of BA, especially in the air.