FlyerTalk Forums - View Single Post - Unable to book - Error Message
Thread: Unable to book - Error Message
View Single Post
Old Aug 31, 2018 | 2:23 pm
  #2  
sbrower
Original Member
50 Countries Visited
5M
All eyes on you!
25 Years on Site
 
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,416
Originally Posted by tonyrocks922
Is anyone else experiencing this? My accounts are merged and I can book former-Marriott properties with no issue but when I try to book a former-Starwood property I always get this error:

We're unable to locate this Starwood Preferred Guest® account, or you have entered an invalid SPG number. Please re-enter or remove your SPG number, check that the last name you have entered below matches the name on the account, or contact us for assistance.

I've been emailing back and forth with support for a week and they can't seem to figure it out and no one is picking up the phone. The screen shows my correct new number and the name is correct.
Yes, I got the same. You need to call to make booking at SPG properties because you merged into your Marriott number and there is an IT issue.
sbrower is offline  
Reply