FlyerTalk Forums - View Single Post - How to calculate/verify status points
View Single Post
Old Aug 30, 2018 | 12:29 pm
  #2  
cwl
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 654
From Le Club T & C's

The exchange rate applied by the hotel at Check-out is taken from the "Multidevises" database (a Reuters Bank database of monetary and financial information).

Eligible expenses for point earning

"Only the following expenses are eligible to earn Points and only if they are paid for by a Member who is actually staying at the hotel:
- Expenses for Member accommodation and, if applicable, for one other room at the same hotel on the same date (for a maximum of two invoiced rooms), provided that (i) the Member is staying in one of these rooms and that (ii) the second room is not occupied by another Member; note that if the Member books two rooms, Points are earned for these two rooms, but the number of Eligible Nights is based only on the Member's room;
- Services in addition to hotel accommodations, namely: minibar, telephone, room service, pay television, Member meals at the hotel restaurant, and drinks at the hotel bar;
- Expenses for thalassotherapy and balneotherapy services provided at a Thalassa Sea & Spa centre connected with the participating hotel, provided that the Member stays at the hotel.

Points are calculated on the basis of the total invoice for eligible expenses, excluding tax. "

"The following expenditures do not qualify for earning Points:
- additional expenditures incurred as part of a non-eligible stay (even if settled at the hotel);
- taxes (notably VAT), tips, taxis, transfers to/from the hotel, service charges and other applicable charges;
- advances;
- expenses incurred as part of organising a company seminar, banquet or any other event – including private events – settled globally by the Member (except for the Meeting Planner promotional offer);
- all charges and expenses which are not specifically listed as eligible expenditures."

"Eligibility rules for the following expenditures vary depending on the infrastructure of each participating hotel:
- business centre;
- boutique purchases;
- spa products and services;
- hair salons;
- beauty parlours;
- golf green fees;
- parking;
- laundry services."

With these infrastructure items basically if the hotel runs these they earn points, if they are contracted to a third party operator they do not earn points

Regarding part point paid stays:

"- all reservations and expenses deemed eligible as per these Terms and Conditions, but paid for in full with Rewards Points, are not eligible to earn Rewards Points. They do, however, entitle the Member to accumulate Eligible Nights, provided that the conditions for so doing, as defined in the Programme's General Conditions of Use, are met.
- when reservations or expenses are partially paid for with Rewards Points, points will be earned on the portion that was not paid for with points."

Having taken all the above into account you can use the Le Club point calculator to give you a rough idea of what points should be granted. You can input the price paid in CAD$, the exchange rate doesn't seen to update daily so it is only a rough idea. https://www.accorhotels.com/gb/leclu...n-points.shtml

My experience is hotels often calculate it incorrectly. My most recent Fairmont stay was out by about 1000 status points.

Last edited by cwl; Aug 30, 2018 at 12:35 pm
cwl is offline