So, I just finished my first stay with "Le Club" points. The points have been credited to my account, but I'd like to figure out how they are calculated.
I was given 6,276 status points for 5 nights at the Fairmont Banff Springs (not all paid, since I used up a pile of FPC certificates) and 13,886 status points for 5 nights at the Fairmont Chateau Lake Louise. Not that I need them, since Plat status is comped for 2019, so my question is more academic and knowing for the future. In total, I received 20,162 status points for about 7 paid nights, although it gave me 10 nights credit on the stay credit section of my points history. It looks like the free nights counted toward the night credit, but not the points. I would have assumed zero night credit on a free night, but again, it's academic since I would qualify on points.
In addition to the base room charges, I paid for the following items during the stay. Which of these are supposed to count?
- Various taxes (which I assume don't count)
- Resort fees
- Valet parking
- Hotel spa
- Hotel dining
- Purchases from on-site stores
I also redeemed 20,000 points on my Lake Louise stay, which credited a bit over CAD$600 when converted from EUR, which were earned from the Banff stay, plus 10,000 bonus points awarded on the conversion from FPC to LeClub for reasons I don't quite know. Does the redemption of points reduce the points awarded on the stay they are redeemed against?
How do the points work on dining charges? The hotel invoice has a total for each restaurant, but included in that would also be taxes and tips. Are tax and/or tips on the restaurant bill deducted before calculating points? I also redeemed about $600USD in FPC dining certificates, which I assume reduced the points calculation. Or are restaurant charges excluded entirely?
Finally, where does one see the exchange rate used, converting from CAD charges to points calculated in EUR? Is it the hotel rate of the day on the sign at the front desk, or some other rate stored in Accor internal systems?
With so many variables, I'm not entirely sure what to include and exclude, to see if the calculation is correct.
Thanks.