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Thread: No Platinum Chat in the new program
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Old Aug 30, 2018 | 10:37 am
  #12  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Rumors regarding the end to Platinum Chat are just that. See this site for more details.

It would seem that the reason chat cannot be had at the moment is the pressure of call volume on the call centers. I understand folks need/want to call since the merger, so no alleged "victim-blaming" there. It's just the reality of the moment at this given time. Platinum Chat will be available as call volume allows.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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