I wrote to BAEC on 3 July 18 querying my change of status. I received no answer. I wrote again 3 weeks later with same result. I wrote this time to the CEO 3 weeks ago and still have not received even a acknowledgement.

I was a premier cardholder for many years and have supported BA since joining the executive club in 1984. I am shocked by this shunning by a company I have loved and trusted over 30 years.

Is this the new normal for BA?