Originally Posted by
eigenvector
Here's how I eventually resolved the issue.
Despite being told multiple times by US CBP and CBSA (I have Nexus) officers that my profile looked fine in their system, I contacted CBP through their website and explained the issue hoping someone more familiar with the technical intricacies of GE would take a look. I received the response below:
So despite being told over and over again that my profile was fine, my fingerprints were actually not there. Even when I went to the enrollment centre at LAX, the officer at first refused saying my fingerprints were already in the system until I showed him that email on my phone. Since having them re-captured, everything has been fine.
Thank you for the information.
I will contact CBP through their website first, and then I will see what CBP says.
If my finger prints were deleted for some reason, I will stop by LAX center next time when I travel overseas next month, I guess.
I used three different GE kiosks yesterday, That's because I got the error when I tried the first kiosk... That's strange. I think your case is the same as mine...