Originally Posted by
Bohemian1
To report back, in my case I reached out by email on the day of my flight (about 11 hours before the SDC target flight) to get an earlier connecting flight. The Concierge said they would need to talk to me over the phone and called me within a few minutes of me being available.
Due to some complexity that was never explained, the Concierge also had to speak with someone in AC (I presume Reservations) before making the change. While I was on hold, things went sideways with my first flight. So in the end I opted not to proceed with the SDC due my very late departure which would have made connecting to the onward 'changed' flight impossible anyway.
So, overall a not bad experience although not seen through to the end. But I would try it again should the opportunity arise.
Interesting. We're you speaking to someone at the airport? The good thing about AC centralizing the concierge desk at YUL is that they can use both RESIII for bookings and DCS for airport functions. They can't print you a boarding pass or take you through Z1, but I find this better than having to talk to a concierge that ultimately just ends up being an intermediate party talking to a normal agent over the phone...
Probably frees up airport concierges too.