gfunkdave

It appears to be a phishing scheme. That isn't Chase's fraud number for Sapphire, which according to their website is 888-262-4273.

Call the number on the back of your card and tell them you got a voicemail claiming Chase Fraud Prevention called you. Ask if they actually called and what they want.

Nobody here can tell you for sure what it's about, assuming it's genuine.

Never call an unknown number someone leaves on a voicemail. Always call the number on the back of your card if you don't recognize the number given (or can't Google the number to see if it's genuine). If it is a genuine call, the customer service person can get you to the right department.

edit: the 972 number is Chase debt collections, which is probably spoofed. Googling the 800 number they gave you results in a lot of hits on how it's a scam.