Originally Posted by
asquare
Be curious as to people's thoughts on the opposite problem. I have had a few instances where I had to go to customer service behind security (usually ORD), where there is a line for Premier and a regular line. I'll be the only one on the Premier line and then ignored/not seen for what feels like a long time (>5-10 customers taken from the regular line, or >20 minutes). At what point is it appropriate to just walk up the the next available agent or try to wave at the agents so I can be sure they saw me?
With robust telephone, app and web interfaces, a visit to that CS line seems like a voluntary activity these days.
I may be a bit biased but with the exceptions of check-in during ski season (and requests for home delivery of same at ORD baggage claim) and claiming VDB bounty, I haven't had reason to stand in a UA line for a couple of years now...