About to board 1604 in LAS this morning, standing next to the group 1 line with my wife who was already upgraded when the GA called my name. I walked over to the side of the podium, handed her my old BP, got my new one for 2E and said thank you very much. The gentleman standing in front of her was not happy because he was trying to bargain for an upgrade...and finally offered to buy and I got my BP. Oh well, sometimes being Premier has it perks. No, I did not feel bad. If I was in the OP's shoes I would have done the same thing he did. We don't make the rules, UA does that, we, hopefully, just follow them. Before I retired I ran my own business for 17 years, I had preferred customers and regular customers. The preferred, the ones who spend a lot of money and paid their bills on time always got their requests filled first.