AMEX SPG Points not posted
Hi everyone,
The points I earn on my AMEX SPG card would normally post on my SPG account within 24 hours of the monthly statement date. This is the first month when the AMEX SPG points would normally get credited to my Marriott account instead of SPG. However, it's been a week and no points have posted. I wrote to Marriott and they said the following:
"Thank you for taking the time to reach out to Marriott Customer Care today. I apologize for any inconvenience this may causes, however at this time due to technical difficulties our guests profiles are not updated. We ask that you contact us if your account is not updated within the next five to seven business days. We appreciate your patience during this time. Please do not hesitate to contact us if you have any further questions or concerns. Safe travels,"
Has anyone else encountered this problem?
Thank you!