Originally Posted by
United757
I'd just like an accurate timeline as to when this will be resolved.
Option 1. 7 to 10 days, just to get you off the phone.
Option 2. September 3rd, because the system will magically correct itself on Labour Day.
I cannot recall such poor service from the SPG side of things before from the agents in Wichita in this case, where they appear to be reading a script but don't give anything. At least the BRG Team is reachable and trying to fix things, but even then when they confirm that something is fixed...its does not show up in either the app or the website.
I expect better.