Well... I have zero confidence that Marriott will fix my issues. My story was picked up by Loyalty Lobby (https://loyaltylobby.com/2018/08/28/...#disqus_thread). They reached out to a Senior VP at Marriott on my behalf... this was the response from the Senior VP:

Jeremy,

Please follow this link for contact phone numbers. https://www.marriott.com/help/reward...mer-support.mi

Thanks, John

Wow... just wow.