Originally Posted by
vudoosj
I used to have to call customer service to correct this very same issue and it was happening on every trip booked into PE / upgrade to J with SWU; but on my last trip on Aug 10th, the EQM (1.5X) was posted correctly. I presume AA IT fixed the issue.
Any chance the most recent one was a 500-mile based upgrade versus SWU? Based on an extremely limited sample, it seemed to me like SWU-upgraded fares (to C) were still broken while 500-mile based upgrades (to R) were working correctly.