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Thread: Combine Accounts Update
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Old Aug 27, 2018 | 8:04 pm
  #491  
jeanie
20 Years on Site
 
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,217
Originally Posted by schor662
Westin Atlanta Buckhead - Attempted to claim "Welcome Gift" guarantee, since was not offered and am Platinum Premier. Was told by MOD that they had me listed as Gold, even though I had been Platinum with SPG/Platinum with Marriott before the official point program mergers. MOD claimed it was a "system issue". Submitted a ticket to Marriott Support for escalation to collect on guarantee.
So the platinum arrival gift guarantee is still in place? That is actually one topic I don't remember reading about on this forum. If there is a link to the new webpage about it, I would appreciate if someone posted it. Thanks.

Edited to add: I found it

https://www.marriott.com/loyalty/mem...s/guarantee.mi
Last edited by jeanie; Aug 27, 2018 at 8:15 pm
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