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Old Aug 27, 18, 7:51 pm
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,586
Originally Posted by Yanhui Leung View Post

i didn’t do that and no 45k return to account

You can get your cert back. Make sure to call Marriott Rewards department and not the general reservations. Make it clear it was their error. With this TP cert fiasco whenever I have pointed out the problems were all due to Marriott's error(s) they helped me, eventually. The first time they botched up when the agent said there was nothing she could do to fix Marriott's mistake I told her in no uncertain terms that she would need to connect me to a supervisor which she did and the supervisor then "fixed" it. And, by "fixed" it, I mean he thought he fixed it but he made a mistake and had upgraded my package from an OC8 (NC5) to an OC9 (NC6) and charged me 30k points for the upgrade which was wasted on me since I only needed an NC5 hotel. But, at least he tried and a few days and many calls later I am whole again with my replacement NC5 cert in my account and points exactly where they were before they cancelled my cert.
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