Originally Posted by Happy

Did 45K back to your account? That was the case up till your post - canceled a reservation with a cert attached, the cert is cancelled and the pts returned to one's account. Everyone has been able to reorder a NC 4 with the returned 45K. May have to call back a few times but essentially those who wanted their certs back have been able to do so.

That is why you should DETACH the cert first before cancelling the reservation. There is a poster did exactly that after seeing what happened on the attached cert if the underlying booking is canceled. His post is very recent on this thread.

While the whole TP thing is a $hit show there are things the customers can do to prevent $hit happened to them if they take time to follow this thread and carefully read the DPs reported here, so to avoid perils and learn how to make things work.