Originally Posted by
mduell
Your sister bought a ULCC product, and was surprised when she got a ULCC product?
That's the thing - I called it out when airlines began introducing basic economy:
Airlines do a great job highlighting the downsides of BE including an 'opt-in' selection that you understand the terms. Expedia and OTAs make BE fares appear like most others, except with some tiny cautionary wording. I can easily see my family members falling into the same trap.
But yes, they got the product they paid for.