Originally Posted by
Kalboz
The same author did both above mentioned reviews:
https://thepointsguy.com/2018/01/hot...amui-thailand/
https://thepointsguy.com/2018/01/the...uket-thailand/
We don't know if a theme/pattern is merging here as some of his complaints are legit. IMO, 5-star properties should have consistency in the soft product, solid hard product, and attention to details. At times, we do need "a junk yard dog" kind of a guest to set these shameless properties straight. Housekeeping time issue aside, if you don't complain, how would management get your feedback? And, how the situation get rectified? Especially if you are paying an arm and leg for your stay!
Just my thoughts @:-)
I've certainly complained when I felt there was a major service fail, and have received meaningful comp in a few instances. For less serious service fails, I might mention them on a post-stay survey or drop a star on the TA review. To me, the stuff he's complained about falls in the "less serious" category. I certainly would not be demanding to see a manager because they didn't make up my room when I wanted. And I recalling feeling the Naka Island stunt (parlaying a 15 minute delay into a Villa upgrade) was particularly egregious when I first read that review.