Originally Posted by
Kmxu
The speed for racing to the bottom may be slowed down a tiny bit. But if he is serious about customer experience, stop the modification of economy cabin of all B772s. 3x4x3 is not going to help anyone's experience.
He is bringing out premium economy. I still think the 3-4-3 thing is overrated (I found the seat comfortable), but even if you think those seats are terrible, they are the bargain basement product. United is bringing out an option where you can pay more, and the dense seating keeps Y- fares low.