Originally Posted by
damon88
SPG has always sent a daily list to every hotel with suggested upgrade order. They definitely considered status.
My upgrade success rate has been 90% plus.
Originally Posted by
frenchft
same here. Not being upgrade to a suite was an exception with spg.
That's definitely not been my experience with SPG this year (2 suites in 25 nights). Also, in discussing with folks at least two different properties, they made clear that Lightspeed doesn't distinguish between different levels of plats or identify that someone has an ambassador. And, when checking into the Grande Bretagne, the FD specifically referenced my ambassador as having called the property but still gave me the lowest level room in the hotel. It was very busy but I presume some people were upgraded ... particularly since there were at last two groups of cruise ship passengers
That being said, perhaps your list explains it ... and hopefully now that I'm a PPE+A, I'll see the upgrade rates you have seen..