Originally Posted by
Kacee
I thought it was a bit harsh as well.
But there have been a couple of similar posts by TPG authors over the past year or so, where they bragged about getting comps at other Thai resorts (RC Samui and Naka Island) based on minor complaints. I suspect Sweatman is concerned TPG is encouraging poor behavior by TPG readers. And it is true the Thais are particularly susceptible to such bullying, which really ought to be discouraged.
The same author did both above mentioned reviews:
https://thepointsguy.com/2018/01/hot...amui-thailand/
https://thepointsguy.com/2018/01/the...uket-thailand/
We don't know if a theme/pattern is merging here as some of his complaints are legit. IMO, 5-star properties should have consistency in the soft product, solid hard product, and attention to details. At times, we do need "a junk yard dog" kind of a guest to set these shameless properties straight. Housekeeping time issue aside, if you don't complain, how would management get your feedback? And, how the situation get rectified? Especially if you are paying an arm and leg for your stay!
Just my thoughts @:-)