Originally Posted by
escape4
he also called before leaving the hotel to make sure it would be ready when he came back. And the fact that it still was not done after the second call indicates there is something wrong with how staff communicates with each other, rather than an isolated event.
Well yes it's an obvious service fail. No one's debating that. I also don't think it's seriously disputed that this property's service delivery in general does not match up to either its price or its aspirations as a 5* star property.
So I think many of us find the blogger's overreaction a much more interesting subject for discussion
