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Old Aug 26, 2018 | 4:14 pm
  #466  
supatight80
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Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite Million Miler/ AY*Gold (OWS) / SPG*Bonvoy Titanium for Life(LTT)
Posts: 2,382
Originally Posted by Seattlenerd
I was easily able to cancel a reservation after combining my accounts for a Marriott stay that had two Chase VISA free night certificates to it. Out of caution, I called in to do it (versus doing it online) because of the certs. But it was able to be cancelled quickly, and the phone rep was able to almost immediately re-deposit the certs into my account, though she had to work with a supervisor to do it.

So the inability to cancel a reservation is not universal. As a matter of fact, I can't recall it being reported more than this once, though I may be mis-remembering. Much more common is the inability to see upcoming reservations on the combined website; that's better in the app, in my case.
Did you try cancelling every single SPG reservation online? I'm not saying all of them cannot be cancelled. In fact i was able to cancel quite a number of SPG properties post merger.

But there could be 1 or 2 rez in one's list of future reservations that cannot be cancelled. And perhaps because it was reserved on an old SPG #.
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