Originally Posted by
Kacee
I'm with you. I stay in plenty of nice hotels around the world and I was thoroughly unimpressed with the St. Regis when I stayed last month. Perhaps they were just having a bad weekend, but I found the hard product unimpressive and the service was downright poor.
If you have time and inclination, would you say more about it? What was poor, checkin? Room service? Something else? Did you try the butler service? Which aspects of the hard product were disappointing and how?