Originally Posted by
MSPeconomist
I wonder whether Starriott told its hotels to paint a rosy face and talk to guests about how smooth and successful the merger has been. I'm definitely getting this from legacy Marriott assistant managers, but Starwood hotels frankly say that they've had difficulties with the merger/transition. Warning: small data set, really anecdotal information.
I checked into a legacy SPG hotel in Tokyo the morning of the merger and staff looked ready to pull their hair out. Anecdotal evidence as well but they were clearly unhappy. At least they apologized for only being able to credit 1k points as a welcome bonus