Originally Posted by itsaboutthejourney

I hear you and aplogize for framing my frustration in a way to demean original MR members. I now understand that not everyone has a choice to willingly select MR as their program.

I will say that most companies do keep a fair pulse of customer feedback, so I'm surprised that MR members have put up with a website that didn't display average rates, only discloses generic details of rates, doesn't allow for a search of up to 4 rate types at once and lacks property details such as public transportation options, property specific announcements and user-submitted photos. Perhaps there are other more important factors to the average MR member, but it does seem to me like MR members are less sophisticated to not demand or want those features. Clearly Starwood was smaller and more attuned to that kind of feedback, hence frustration from people like myself. Same for a very small amount of points for foregoing housekeeping, allowing pedestrian F&B options, etc.