American Air Advantage customer service finally answered my inquiry (Cartera is yet to respond to any of my inquiries via their online form).
American said they will contact Contera on my behalf after 30 days from purchase date so Sept 5th for me.
They also had the standard form letter stuff that your purchase should show up in your order history when logged into the shopping portal. Mine and it seems many others it shows up under sites visited when logged into the shopping site but not under transactions though I did get confirmation emails from Motely.
Pain in the butt having to do all this work but it’s a lot of miles so I will keep fighting for now.