Originally Posted by susiesan

I have upcoming award flights from UA miles for myself and my husband on ET in business class. All of the seat assignments I requested are there except for ET510 ADD-ORD on Sept. 9. I requested 2D and 2H but ET has us in 2D and 3D. I tried to change them online through the manage my reservation but it won't let me. I have tried calling 4 times and am on hold for over 15 minutes and I have to hang up and go. I tried sending a message through twitter and the response was no seats available but I see lots of empty on the ET web site. We would like to sit together so as to be able to talk and not disturb people around us by turning around or getting up to talk.

How do I get through to ET? Should I wait until flight day and see if someone on the plane will swap seats with us? It's a very long flight, almost 18 hours, and I want to be seated next to my husband and not a stranger.