Originally Posted by
tfong007
This is the biggest cock up in the history of technology and the hospitality industry.
in regards large hotel groups I would have to agree, the fact they have had so long to plan it really should have been better than this. There have been bigger IT migration messes in the world, but nothing in this industry that springs to mind.
An apology and information from high up in Marriott would help rather than leaving the Platinum line and Ambassadors basically taking the flack. Come on Arne stand up and be counted should some responsibility!