Originally Posted by
craz
Very true but heres where a Carrier steps up and will assume that a person who reports it at the airport isnt scaming them and that they or some employee somewhere did damage it, and they dont ask for proof at the airport that will show before pics of a perfect stroller or bag. Im sure they know x% will pull a scam but they will step up and compensate the party for the damage. Much less likely once a person goes home or wherever and didnt report a problem while at the airport, the % is they damaged it when its reported at the airport and a scam is being pulled when its reported later on.
Not saying you are scamming them just from their eyes its the way it falls. At times a carrier will step up even if its T&Cs arent properly followed, have no idea why OS decided not to in your case
good luck to you I think you are going to need it in your case , seems OS is bent on not inching even a mm towards you
Thanks again - fully constructive. Yes, this the Airlines' rationale for accepting the damage if reported at the airport. My complaint/question to the OS what one can do if the damage is not visible at the airport, what can be done - they say 'nothing, go f... yourself' is telling.
(and this after giving them a benefit of the doubt and not complaining about a wet stroller in the first place;; assuming this was not a major issue!).
For me, a lesson learnt - avoid the OS like a plague.