When one major company in a consolidating industry whacks its customers, other companies in the same consolidating industry befome more likely to follow suit. It’s part of why the “I’d switch and not think twice about it” approach is to be admonished and not followed.

Marriott’s not rotten to the core, but it’s greedy and incompetent in a way that deserves lots of criticism if only to try to retard the spread of the anti-customer infection spreading as fast and as awfully as happens when customers done wrong simply “shut up and move on”.