LDoc

This is a DP regarding just how little control SPG/Marriott reps have regarding access to customers' points. I had to cancel a SPG Moments event and they told me it was fine and they could credit my account. The next day I received this email.
_____________
We have just found that we have still not gained access to refund the Points for these packages as of yet. We are hoping to gain access in a couple of days. I have added your account numbers to our list of members needed refunds/or manual purchases and as soon as I am able to add the points back I will. I will follow up with you once it has been completed.

I apologize for the delay. With such a large merger we are working to sort through and correct any issues as soon as soon as possible. I appreciate your patience.

[name redacted]
SPG Moments - Liaison