Originally Posted by
stallion114
What a nightmare, cancelled a cert reservation 2 days ago and they cant figure out how to reissue the certs bc they are still tied to the cancelled reservation.
Was on the phone for 2.5 hours was put through to a specialist and they ended up transferring me back to the regular awards number.
That rep told me to call back in 48 hours but even if they can reissue I cant use the certs until 9/18.
... marriott
It won't help those who already have problems, but I had better results before August 18 detaching the reservation before cancelling than when making changes to a reservation with a certificate attached. That strategy may not work anymore because of the changed status of legacy certificates.