Requested to be upgraded via website on recent flights, asked for auto upgrades. Not only was I not upgraded when seats were available but was never even notified by email. This ended up with me having to obtain my seats via web chat as I was travelling in a remote area with no cell service. I got my upgrades however ended up having to transfer another 62000 miles from my Amex account in spite of my insistence I had sufficient miles in my account. Needless to say the additional miles were not needed.
Has anyone else experienced failure to be notified of an available upgrade when you have requested to be notified or not getting automatically upgraded when seats became available in spite of requesting 'auto upgrade' and having sufficient miles in your account.