Originally Posted by
Fabo.sk
Isn't the cutoff for compensation on delay 3 hours?
2 hours is I think a guideline for light refreshments, and a limit for late arrival in case of an alternative flight, when between 1 and 2 weeks before the flight. The cutoff for changes less than 1 week before is 1 hour, and the compensation is halved if the arrival is later by less than this time (plus a different limit for earlier departure).
IIRC
Originally Posted by
NewbieRunner
This is somewhat confusing if you read the
EU document.
Wikipedia's explanation is a little clearer though I think this is not just for cancellation but also covers delay as well.
My understanding is if you are rerouted and the rerouted flight arrives at the final destination more than two hours late (for under 1,500 km) you are eligible for a full compensation.
Originally Posted by
Fabo.sk
The quoted paragraph concerns re-routing on alternative flights. This is not the case with a delay.
The delay limit for compensation is set out in case law as 3 hours, as per rulings in cases C-402/07 (Sturgeon v Condor) in case of direct flights, and C-11/11 (Folkerts v Air France), also applicable to total delay at the endpoint of connecting flights, regardless of where the delay was caused and even if the original delay was less, but enough to miss a connection.
I was booked DUB-ZRH-FRA and ended up flying DUB-FRA (involuntary reroute), arriving more than 2 hours late.