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Thread: Travel Packages Update
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Old Aug 24, 2018, 1:19 am
  #48  
Lizie
 
Join Date: Mar 2018
Location: England - UK
Posts: 512
Originally Posted by msp3
Is there a timeframe for the 30k points refund? When I sent an online request as per instructions, the response was:

Thank you for contacting Marriott Customer Care. We are currently experiencing technical difficulties with our website. Our corporate office has been notified of the issue, and this issue should be corrected soon. I’m sorry for the inconvenience and appreciate your patience in this matter. Please know any needed refunded Marriott Rewards points will be returned as soon as possible. Your ease in using Marriott.com and the Marriott app is our goal.

Safe travels,
Marriott Customer Care

Asked Marriott Customer Care yesterday the same question. Their response was they couldn't change anything until 18th September. So that's two different answers to the same question you asked right here.


P.S. Just to add I've asked if I can attach my cert to a one category lower hotel now and they refund the points after the 18th.
Last edited by Lizie; Aug 24, 2018 at 2:05 am
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