Is there a timeframe for the 30k points refund? When I sent an online request as per instructions, the response was:
Thank you for contacting Marriott Customer Care. We are currently experiencing technical difficulties with our website. Our corporate office has been notified of the issue, and this issue should be corrected soon. I’m sorry for the inconvenience and appreciate your patience in this matter. Please know any needed refunded Marriott Rewards points will be returned as soon as possible. Your ease in using Marriott.com and the Marriott app is our goal.
Safe travels,
Marriott Customer Care