Originally Posted by
tim0409
Hi,
I've been trying for the last two hours to cancel a reward booking but keep getting transferred around and nobody seems to be able to help. When I enter my IB number Clasica the automated message reads out a contact number at lightning speed then cuts me off.
I thought BT were bad...any idea on the correct number to use?
Thanks
Tim
Call +44 20 3684 3774. Say "Avios Booking" at the prompt. Say your IB number and passport number to authenticate your account.
You will be put through to a representative who can assist with what you're looking for. Make sure that they also request the refund of the Avios at the same time as the cancellation. Takes about 10 minutes.